AYRTON Property SOLUTIONS - Privacy Policy

Ayrton Property Solutions is committed to protecting your privacy when you visit and use our website https://ayrtonpropertysolutions.co.uk/ and when you use our services. This policy explains how we collect, use, disclose, and safeguard your personal information.

1. Who We Are

Ayrton Property Solutions is a property maintenance, electrical, and refurbishment service provider based in SW18, South West London. This Privacy Policy applies to all visitors and users of our Website.

2. Personal Data We Collect

We may collect and process the following personal data when you interact with us or use our Website:

• Contact Information: Name, email address, phone number when you submit a quote request, contact forms, or email enquiry.
• Usage Information: Data collected automatically through cookies and similar technologies (such as IP address, browser type, device type, pages visited, and time spent on pages).
• Cookies and Tracking: We may use cookies to analyse website traffic and improve your experience. You will be notified of this via a cookie banner or consent mechanism when you first visit the Website.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your enquiries, provide quotes, communicate about our services, and to fulfil contract requests.
• To improve and personalise your experience of our Website.
• To comply with legal obligations and protect our rights.
• To analyse visitor interactions with our Website for internal analytics.

4. Legal Basis for Processing

We process your personal data where one or more of the following lawful bases apply:

• Contractual necessity: to provide services or respond to your requests.
• Consent: where you have given explicit consent, for example to cookie usage.
• Legitimate interests: such as improving our Website and communications, or complying with legal obligations. 

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to understand how visitors interact with our Website, to improve user experience, and to provide analytics. You may reject non-essential cookies using your browser settings or the cookie consent mechanism.

6. Sharing Your Personal Data

We do not sell or share your personal information with third parties for marketing purposes. We may share personal data with third-party service providers who help operating our Website, providing services, or fulfilling requests (e.g., hosting providers, analytics, email service providers). These parties are contractually required to protect your personal data.

7. Data Security and Storage

We implement appropriate technical and organisational measures to protect Personal Data from unauthorised access, loss, alteration, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute data security.

8. Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. 

9. Your Rights

Under UK GDPR, you have certain rights regarding your personal data, including:

• The right to access your data.
• The right to request correction of inaccurate data.
• The right to request deletion (subject to legal requirements).
• The right to restrict or object to certain processing.
• The right to withdraw consent at any time where processing is based on consent.

If you wish to exercise your rights, contact us using the details in Section 1.

10. Links to Other Sites

Our Website may contain links to external websites which are not operated by us. We are not responsible for the privacy practices or content of such external sites, and we encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.